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sales@prosharpdental.com.au

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Returns Policy

If for any reason you are not completely satisfied with your purchase, you can return it to us for a suitable refund according to the following conditions below. The product(s) must be in the same condition and packaging as you received it. The full amount of your purchase will be refunded excluding shipping and handling costs The product(s) must be returned within 90 days since the date the order was placed.. The cost of the return shipment will not be refunded and at the customer’s expense.

The product(s) with signs of wear and tear or damaged in any way, except those with manufacturing defects, will not be accepted for exchange or return. Return packages that are not properly packaged or uninsured will not qualify for a refund. Please allow 2 weeks for processing and review upon which the cost of the returned merchandise will be refunded.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price excluding the amount actually paid for shipping. If your purchase received the promotional free shipping in when returning these charges will be withheld from the refunded amount. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 5-12 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, Prosharp reserves the right to decline the return. Declined returns will be sent back at the customer’s expense or discarded.

How to return or exchange an item:
To return an item you must call Customer Service at Call free (02) 6552 1115 or email us to obtain a RUN number.

Place the original package into a shipping box.
The RAN number must be clearly written on the outer box.
Include the invoice. If defective, please specify the defect.
Please ship via insured ground service that provides a tracking number. Charges for the return shipping are the responsibility of the customer. We are not responsible for lost or damaged packages.
Send pre-approved returns to:

Prosharp
8 Whitbread St, Taree NSW 2430
Australia
0061 (02) 6552 1115

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Items showing signs of wear or damaged in any way, other than manufacturing defects, cannot be accepted for return.
RAN numbers are valid for 10 days.
Gift-wrap and gift card charges are none-refundable
Prosharppodiatry.com.au is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange On:
Special Order merchandise

If you have any further questions, please feel free to email us